Återbetalningspolicy

At Calm by Astrid we want you to love wearing your ring. If something isn't right, we keep returns and exchanges simple. You have 30 days from the day you receive your order to request a return or exchange.

Eligibility

To be eligible, the ring should be unused and returned in its original packaging, complete with any parts it came with.

How to start a return or exchange

Email our team at hello@calmbyastrid.com with your order number and a short note about the reason. We try to reply within 24 hours and guide you through the next steps.

Costs & shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defect, damage, or an incorrect item. Original shipping charges are non-refundable. The exact return cost is shown in your local currency when you start your return.

Exchanges

Would you like a different size or model? Request an exchange within 30 days. Once we receive and approve the returned ring, we send your replacement — you cover the cost of the new shipment, and any price difference for a different model applies.

Inspection & refunds

We inspect every returned item within a few business days of receiving it and notify you of the outcome by email. Approved refunds are issued to your original payment method.

Right of withdrawal

Separately from our 30-day return policy above, if you are an EU consumer you also have a statutory 14-day right of withdrawal under EU consumer law, counted from the day you receive your order. This is a legal minimum that exists independently of our own policy — our 30-day return window is more generous and applies regardless. You can exercise this right at any time electronically via Returns & Cancellations in your account, or by contacting us — you'll receive an automatic confirmation once your request is submitted.

2-year warranty

Every ring is covered by a 2-year warranty against manufacturing defects. Normal wear and tear is not covered. If you believe your ring has a manufacturing fault, email hello@calmbyastrid.com with your order number and a photo, and we will make it right.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a photo of the item and its packaging, and we will arrange a replacement or refund at no cost to you. A manufacturing defect discovered later is covered separately by our 2-year warranty above.

Order cancellation

You can request to cancel an order that hasn't shipped yet directly from your account under Returns & Cancellations, or by contacting us as soon as possible. We start preparing orders quickly — often within a few hours — so we can't always guarantee that a cancellation request reaches us before your order has shipped. If that happens, simply return the item once it arrives under our standard 30-day return policy above, at no extra cost to you.

Return denial

We reserve the right to refuse a return or exchange that does not meet the eligibility requirements above or that falls outside the applicable time window.