Refund policy

Last updated: October 14, 2026.

At Calm by Astrid we want you to love wearing your ring. Every order comes with our 30-day money-back guarantee, and your legal rights always apply on top of it.

Our 30-day money-back guarantee

Wear your ring for 30 days from delivery. If it's not for you, send it back, worn or not, and we'll refund the full price, including the shipping you paid. The return label is free. The full terms are on Our 30-day money-back guarantee.

Returning only part of an order that got an offer, such as a multi-item discount, a free item or free shipping? The items you keep are then priced as if you had bought only them: an offer stays only if those items qualify for it on their own. Sale prices stay as they were. We refund the rest of what you paid. If you exchange instead, your offer stays.

How to return

Email hello@calmbyastrid.com with your order number. We send you a prepaid return label. Pack the ring with all its parts. Within 14 days of receiving it, we refund the full price and the shipping you paid, to your original payment method. A ring that was damaged by accident is not a return under the guarantee; write to us and we'll see what we can do.

Exchanges

Need another size? Email us your order number and the size you need, and we'll send the new size for the standard shipping cost of your country. Want a different model? We'll send it for the same shipping cost plus any difference in price.

Right of withdrawal (EU consumers)

Separately from our guarantee, if you are a consumer in the EU you have a statutory 14-day right of withdrawal, counted from the day you (or someone you name) receive the order. You do not need to give a reason. Tell us before the 14 days have passed, by email to hello@calmbyastrid.com or through Returns & Cancellations in your account; you may use the EU model withdrawal form, but you don't have to. Send the ring back within 14 days of telling us; we send you a prepaid label. We refund everything you paid, including standard delivery, within 14 days of receiving the ring or your proof that you sent it.

Faulty, damaged or wrong items

If your ring arrives damaged, has a fault, or you got the wrong item, write to us with your order number and a photo, and we'll repair or replace it, or refund you, free of charge. This is your legal right. In Sweden you can complain about a fault for 3 years from delivery; a fault that shows within 2 years is presumed to have been there from the start, and you should tell us within 2 months of noticing it. In the rest of the EU the legal guarantee lasts at least 2 years from delivery.

2-year warranty

Every product bought on calmbyastrid.com comes with a 2-year warranty from Calebesa Group AB (Calm by Astrid), wherever you live.

• What is covered: manufacturing defects, for 2 years from delivery. For example a stone that falls out, a band, setting, chain or clasp that breaks in normal use, or a moving part that comes loose.
• What is not covered: changes that come with wear. The colour or plating fading or wearing off, scratches, and the spin, slide or rotation becoming less smooth over time, since the moving part wears with use. Also damage from accidents, misuse (for example a band that has broken after being bent back and forth many times), water or chemicals, changes or repairs made by someone else, and loss or theft.
• What we do: send you a new one free of charge. If we no longer have the product, you choose another of the same value or a refund of what you paid. A refund goes to the payment method used for the order.
• Who can claim: anyone with the order number, so a gift is covered too.
• How to claim: email hello@calmbyastrid.com with the order number and a photo or short video of the fault. Claims are handled by email only.

This warranty is given by Calebesa Group AB (Calm by Astrid), Bokvägen 1, 169 33 Solna, Sweden. It is in addition to your legal rights and does not affect them. If you are a consumer in the EU, the law entitles you to have a faulty product repaired or replaced, or to a price reduction or refund, free of charge, as described under "Faulty, damaged or wrong items".

For customers in the United States: this is a limited warranty. We do not use an informal dispute settlement mechanism. Any implied warranty lasts only as long as this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Order cancellation

You can ask to cancel an order that hasn't shipped yet under Returns & Cancellations in your account, or by writing to us as soon as possible. We prepare orders quickly, often within a few hours, so a cancellation may arrive after the order has shipped. If that happens, simply return the ring under the guarantee.

Contact

Questions about a return? Email hello@calmbyastrid.com. We try to reply within 24 hours. Calebesa Group AB (Calm by Astrid), Bokvägen 1, 169 33 Solna, Sweden.